🚘✨ Group Product Manager | Household Name | Customer Service Platform✨🚘
Role: Group Product Manager
Location: Basildon, Essex
Hybrid working: 2 days per week in the office
Salary: up to £115,000 + bonus
🚘 Leading Automotive business
💸 Innovative commercial financing products
👪 Amazing culture & team
Do you have a passion for innovation, disruption, and developing new products with the customer in mind? Do you have what it takes to help a company redefine the future of finance? 💸
We are partnered with a leader in the Automotive insutry who are experiencing an exciting period of transformation. They are searching for a Group Product Manager to help build and implement online products and experiences that will really up their customer service. 🚘💓
As Group Product Manager you will lead their Customer Servicing team, and will be responsible for their contact centre as a service, salesforce service cloud and customer service platform (including telephony systems). They have sign off to utilise AI and this is a real growth area for them, You’ll lead a team of 5 Product Managers and have the opportunity to shape what Product looks like! 👪
🔎 So, who are they looking for?....
* Proven expereince in a Product Leadership position & managing a team of Product Managers
* Customer Service Operations Experience: 5+ years of experience working in customer service operations, with a strong understanding of contact centre workflows, agent tools, and customer support metrics. Experience in the financial services or automotive industry is highly preferred.
* Salesforce Service Cloud Expertise: 5+ years of hands-on experience with Salesforce Service Cloud, including configuration, customization, and integration with other systems. Proven ability to design and implement solutions for case management, knowledge management, and omni-channel support.
* Experience in companies going through digital transformation
👉 What's in it for you?
This company offers excellent compensation and a comprehensive benefits package, exciting opportunities for professional and personal growth and recognition, and the chance to redefine the future of finance in the automotive industry.
If you think this sounds like you, and would like to learn more about the company and the role please get in touch!📧☎️
🚘✨ Group Product Manager | Household Name | Customer Service Platform✨🚘