Temp to Perm Abuse Support Administrator
Location: Nottingham City Centre
Salary: c£12 per hour DOE
Posted: 2 weeks ago
Category: Temporary Jobs
Express Recruitment are proud to advertise for a local charitable organisation who put their clients at the heart of what they do. We are proud to support our client to recruit their newest Helpdesk Advisor to act as an office-based emotional support person for survivors of abuse.
The successful candidate will be a passionate individual with a range of telephone and administration skills, combined with knowledge of supporting vulnerable survivors of abuse.
Due to the nature of the role, candidates will need to have an Enhanced DBS Check available on the update service or be willing for us to process one on your behalf.
There are 2 roles available – one for 30 hours per week, and one for 22 hours per week contract, please note these hours are fixed and there is limited availability for flexibility outside of these hours. Although all roles are available on a hybrid basis, with 2 days in the office and 2 days at home.
30 hours per week: Tuesday 9am to 5pm, Wednesday 11:30am – 7.30pm, Thursday 11.30am – 7.30pm, Friday 9am to 5pm with occasional Saturday working from home 10am-1pm.
22.5 hours per week: Monday – Friday 12:30pm – 5.00pm
Responsibilities
* Provide efficient and effective administrative support to the team
* Actively listen and directly support survivors of abuse
* Arrange referrals and appointments
* Manage a bespoke service user database
* Perform quality control checks
Skills & Experience
* Previous experience working directly with service users in a voluntary or paid capacity
* Charity experience highly advantageous
* Experience working with survivors of sexual violence or domestic abuse desirable
* Empathetic and patient attitude essential
* Great organisational skills, to manage a varied workload
* Working knowledge of IT systems such as MS Office
Vacancy Summary
Hours: Mixture as described in the advert
Salary: c£12 per hour DOE
Location: Nottingham City Centre
Job Type: Temp to Perm
#J-18808-Ljbffr