Location: Surrey
Salary: £28 per hour umbrella
Main Duties:
Managing the income collection process within a designated area
Engaging with residents to prevent arrears and support financial well-being
Providing advice on welfare benefits and assisting with claims
Liaising with local authorities, courts, and external agencies
Taking appropriate legal action where necessary, including preparing court cases
Supporting new tenants with affordability assessments and income maximisation
Promoting financial inclusion and assisting residents with money management What We’re Looking For:
Experience in income collection, rent arrears, or debt recovery
Strong knowledge of welfare benefits and housing legislation
Excellent communication and negotiation skills
Ability to work independently and as part of a team
Confidence in handling legal proceedings, including presenting cases in court (training available)
IT proficiency, including housing management systems and Microsoft Office