Description Salary: £40,911 Grade: Level 3, Zone 2 Location: 5 Pancras Square, London, N1C 4AG Hours per week: 36 Contract Type: Permanent Closing Date: Tuesday 29th April 2025; 23:55 About Camden Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Money Advice Camden is a new service formed in 2024 to tackle debt and inequality in Camden. Our team of ca. 30 staff is a one stop shop for emergency grants, benefits and debt advice, supported by data, design and policy experts. We use Council data to identify those at risk of debt, intervene early with non-judgemental, relational support to help people get the support they need before they reach crisis point. We're building our new team and looking for people who are excited by our vision and want to help lead the change in how Councils operate. You don't need to have experience working in Councils to apply - we'd like people who are up for building something new, love working with people, are empathetic and non-judgemental We are looking for three qualified Debt Advisors to join our Money Advice Camden team What You’ll Be Doing The CostLiving Crisis has deeply affected our communities in Camden and makes our work on debt and financial security more important than ever. All the support the Council has put in place is helping people currently in crisis, but as an organisation we want to move from reactive support to prevention so we can help residents become financially secure in the long-term. The postholder will ensure that residents get the support they need managing debts. You will be a qualified DRO intermediary. You will carry out a range of activities to ensure complex or sensitive cases are appropriately managed, providing advice to residents, negotiating with creditors and other duties where needed. You will embody keeping the customer at the heart of service provision whilst building relationships working closely with Money Advice Camden colleagues. If you would like to discuss the role in more detail please contact Mukhtar Ahmed - mukhtar.ahmedcamden.gov.uk. To view the Job Profile, please click and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10914596/file/document?inline All About You The post holder will have significant experience as a debt advise caseworker with direct involvement in advising clients and dealing with debt cases. You will be trained in Debt Advice by a recognised body or have either achieved the IMA money advice certificate or be able to train to achieve it and become a DRO intermediary. Excellent understanding of relevant legislation, statutory guidance and national policies relating to debt and welfare. Strong attention to detail and ability to work to tight deadlines. A committed work ethic and the ability to operate with integrity. You will also have significant experience in developing positive relationships with multiple stakeholders so good communication skills are a must. What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave ( bank holidays). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pension scheme. Visit 'www.camdenjobs.co.uk/staff-benefits' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcingcamden.gov.uk or post to 5 Pancras Square, London, N1C 4AG. Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.