Reference: 1160059 Job Title: Income Officer (3 month contract) Location: Saffron Walden Salary: £35,000 Term: Contract Are you looking for a rewarding opportunity to develop your career while making a real difference in your community? We are seeking an Income Officer to join our clients busy, customer-facing income team within a local authority on a 3-month contract. In this role, you will help tenants manage their rent payments, provide budgeting and welfare benefits advice, and support residents in meeting their financial commitments. Key Responsibilities: Monitor tenants' rent accounts in line with the council’s rent arrears policy. Process pending arrears actions efficiently. Conduct home visits to discuss rent arrears and agree on suitable repayment arrangements. Provide advice on state benefits, including Housing Benefit and Universal Credit, and signpost tenants to relevant agencies. Maintain detailed and accurate records of all interactions with tenants, both in person and over the phone. Ensure compliance with pre-court protocols to facilitate the serving of Notices of Seeking Possession when necessary. Serve Notices of Seeking Possession to tenants who fail to meet their rent obligations. Requirements: A proactive, ‘can-do’ attitude with experience in a busy, customer-facing environment—ideally within social housing. Access to a vehicle and the ability to travel throughout the Uttlesford area. Experience in debt recovery, particularly within social housing. Knowledge of legal processes related to debt recovery. This is initially a 3-month contract. If you’re passionate about making a difference and have the necessary experience, we’d love to hear from you