Clearance: SC Clearance is required
Duty Location: Corsham (Hybrid working)
Contract Type: Inside IR35
Overview
The Configuration Manager is accountable for day-to-day implementation and management of the configuration management process focusing on:
1. Use of standard methods and procedures for management and maintenance of the configuration process
2. Ensuring that all changes to Configuration Items are recorded as part of the change process
3. Ensuring all configuration items are identified, documented, maintained, and controlled through their lifecycle
4. Initiate and implement process improvement from insight from process performance measures and end-user feedback through the Continuous Service Improvement (CSI) process
5. Review/Reports performance of configuration management reporting on performance against SLAs and KPIs and insights from trend analysis
Key Accountabilities
1. Ensuring that all process and policy documentation is maintained under configuration management, reflecting best practice and the daily service operation
2. Planning and managing improvements to Configuration Management plans, policies, processes, and management tools
3. The ongoing review of relevant and appropriate Key Performance Indicators for Configuration Management processes
4. Developing and maintaining the Configuration Management Process
5. Monitoring the effectiveness of Configuration Management and implementing recommendations for improvement
6. Driving efficiency and effectiveness of the Configuration Management Process against SLA/OLA targets and contractual requirements
7. Producing management information to all stakeholders of the supported applications/products and services
8. Effective interaction and integration with other service support process areas
9. Ensuring consistent and high-quality service to the customer
10. Ensuring that appropriate safety and ergonomic processes and methods are being utilized in all areas of work
11. Managing process quality assurance through process audits and quality checks assuring process adherence and resolving breaches along with feedback on process pain points from process end customers and process practitioners
12. Establish and ensure compliance with configuration management policies and procedures
13. Develop configuration management plans, standards, and best practice
14. Implement and maintain configuration tools and software
15. Identify and document configuration items (CIs) and establish baselines
16. Maintain an accurate and up-to-date configuration management database
17. Control changes to CIs and ensure traceability
18. Perform regular configuration verification and audits
19. Conduct configuration audits to ensure compliance with standards, regulations, and procedures
20. Work closely with development, operations, and quality assurance teams
21. Ensure configuration items conform to their documentation
22. Identify and resolve discrepancies
23. Communicate configuration management processes and status to stakeholders
24. Updating training, creating awareness, and publicizing new configuration management capabilities and procedures to stakeholders as well as advising/training/supporting colleagues in process adoption and performance
Key Capabilities/Knowledge
1. Strong presentation skills
2. Excellent attention to detail
3. Ability to work well under pressure in a team environment
4. Demonstrated strong analytical and problem-solving skills
5. Quickly adaptable to changing processes and requirements
6. Self-starter with the ability to work in a fast-paced, dynamic environment
7. Ability to interact with colleagues at all organizational levels
8. Experience with and thorough understanding of key factors that drive business value and impact
9. 5+ years of related experience; administering and delivering Configuration Management
10. ITIL certification
11. Agile/SAFe experience
12. Strong customer-facing skills with an ability to interact in confidence with clients
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