Recruit Ins are looking for a Casualty Executive Manager for a global loss adjusters.As a Casualty Executive Manager you will report to the Head of UK Casualty, your overall responsibility will be to lead our team of dedicated Casualty Adjusters, continuing to develop our growing Casualty business, through the delivery of Market leading service and technical excellence.
Although this is a home-based role, the candidate should be located in the North of England, as local market presence is required. Casualty Executive Manager Job Role
1. Financial performance as against the set regional budget, to include.
* Effectively managing regional resource within the set headcount
* Revenue/Time logging targets
* Effectively managing aged WIP
* Assisting credit control to recover debt
* Identification of possible recruitment requirements as appropriate within the budget or when opportunities identified to aid profitable growth of the region
2. Delivery of excellent and consistent regional performance against set performance measures such as
* Client SLA’s
* Exception reports
* External audits
* Internal QA measures
* Compliments / Engage initiative
* Complaints
3. Management of own caseload and involvement in supporting the cases handled by the team as required to include
4. Assist with complaint resolution
5. Mentoring
6. Support during holidays and ...