NHS Bath and North East Somerset, Swindon and Wiltshire ICB
The System Coordination Centre (SCC) Manager is responsible for leadership oversight, management, and delivery of the System Coordination Centre function in line with National requirements for BSW ICB and the BSW System. The SCC Manager takes responsibility for direct management of the SCC team accountable for day-to-day work, and development and integration of the System Coordination Centre into the BSW system. This role will be office based minimum of 3 days per week.
Main Duties of the Job
The role is designed to deliver a consistent operational resilience response using a combination of subject matter expertise and technical skills. The manager must utilise national data sets to inform surveillance, decision making and risk management specifically. The System Coordination Centre will have systems and processes in place to monitor and respond to the nationally agreed target metrics to support decision making.
Job Responsibilities
The role supports the urgent emergency care elements across the system in driving operational balance, shared risk, and guiding transformation to improve performance and patient outcomes across the system. Specific tasks for the SCC Manager will include but not be limited to:
1. Providing direction and line management to operational colleagues in the System Coordination Centre Team on a day-to-day basis.
2. Attending and chairing necessary meetings, resourcing appropriately to support or lead project work.
3. Providing appropriate reports and updates as required for both operational and transformational meetings, using a PMO approach for consistency.
4. Developing and assisting in the delivery of activity dashboards to support existing and new opportunities.
5. Assisting in the system winter/surge planning process.
6. Supporting service reviews where necessary to ensure that the services delivered are fit for purpose and meet the needs of the population.
7. Engendering matrix working across the team and with other teams within the system.
8. Effectively responding to system escalations in times of pressure.
9. Managing and maintaining a risk register of operational system risks.
10. Proactively horizon scan and plan with system partners areas of pressure.
Person Specification
Knowledge, Training and Experience
* Educated to master's level or equivalent level of experience of working at a senior level in a specialist area.
* Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent.
* Evidence of post qualifying and continuing professional development.
* Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
Communication Skills
* Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
Analytical Skills
* Problem solving skills and ability to respond to sudden unexpected demands.
* Ability to analyse complex facts and situations and develop a range of options.
Planning Skills
* Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
Management Skills
* Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
NHS Bath and North East Somerset, Swindon and Wiltshire ICB
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