Job Description As a Debrief Operative your key responsibilities will include; Answering telephone calls, assisting customers with enquiries and adhering to depot KPI's Assisting drivers with locating addresses and providing delivery instructions Assisting customers and providing excellent customer service De-brief of drivers ensuring processes are followed correctly Reporting and logging damaged hand held devices called Saturn's so these can be fixed without delay Ensuring contractor paperwork is completed Basic administrative duties To implement the Health and Safety Policy, ensuring and maintaining a safe working environment at all times To implement the Security Policy ensuring and maintaining a secure passage of goods for the customer Carry out such other duties as may reasonably be requested by the Management or the Shift Manager. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.