Operations Manager – leading Acro company Hybrid – 2 days in office in Watford Up to 42k Our client are passionate about empowering individuals through acrobatics, fostering a sense of achievement and creativity. Their mission is to deliver world-class and exceptional acro classes for children across the UK and globally. As we expand our footprint, we aim to establish new locations, furthering our commitment to accessible, high-quality acrobatic education. The Operations Manager will oversee the day-to-day operations, ensuring smooth functioning across all locations and supporting the successful rollout of new private sites. This role involves streamlining processes, managing staff, and implementing strategies to ensure high-quality service delivery. Key Responsibilities: Operational management including development of new areas, over seeing daily running of classes across locations, developing and maintain operational procedures across the business. Team Leadership including develop and motivate current staff, manage recruitment and HR processes. Reporting and Analysis – Report on revenue, operational efficiency and marketing performance. Ensure compliance across the venues Drive retention strategies across the business. Ideal Candidate: Previous experience in client success, account management, or a related field, preferably within children’s activities sectors or service industries. Demonstrated success in managing client relationships and driving client satisfaction. Proven experience in operations management, preferably within the children’s activities, performing arts, or fitness sectors. A genuine passion for connecting with people and ensuring their success. Self-motivated, proactive, and results-driven individual. Comfortable working in a dynamic and fast-paced environment.