Job Title: Property Manager
Location: Uxbridge
Brand: Gibbs Gillespie
Salary: £29,500 OTE inclusive of commission
Hours: Monday - Thursday 9am-6pm, Friday 9am - 5.30pm
About Us:
Over the last 30 years, Gibbs Gillespie, part of the Leaders Romans Group, has grown from a single office into one of the most successful estate agents, with a network of 15 offices across London, Hertfordshire, and Buckinghamshire. Our continued success is due to our customers, our staff, and our passion for property.
LRG is an award-winning national property company going through exciting growth and offers tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for delivering an outstanding customer experience. Investment in people is built into our culture, providing opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Gibbs Gillespie is seeking a Property Manager to join our dedicated and dynamic team based in Uxbridge. As a Property Manager, 1.5 to 2 years of experience is required. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
* Provide excellent levels of both telephone and written communication for the duration of the tenancy.
* Accept and understand tenants' maintenance requirements, providing a triage service to resolve issues.
* If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with a dedicated contractor.
* Update all parties regularly by phone, email, or text and log notes.
* Make regular ‘well-being’ calls to landlords.
* Work with the property management team to ensure all works are completed and invoiced within 21 days and update customers on progress.
* Ensure all mandatory compliance/legislation is in place on all properties, following company processes.
* Work with Property Visit Clerks to ensure all properties are inspected as required and communicate with landlords and tenants per company policy.
* Place calls to all managed landlords and tenants two weeks prior to vacation to ensure they understand the check-out process and time frames.
* Deal with non-managed deposits that are part of the No Deposit Scheme.
* Ensure the check-out process is followed and communication is sent out within company processes via the Depositary site.
* Work with team leaders, head of centres, and branch network to understand the reasons for any lost units.
* Maintain high levels of communication with internal and external customers.
What We Are Looking For:
* Excellent written and verbal communication skills.
* Professional telephone manner.
* Organisational skills, time management, and attention to detail.
* Experience in property management.
* Full UK Driving License Required.
What We Can Offer You:
* Proven track record for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits:
* Competitive base salary and additional incentives.
* Quarterly and yearly awards including trips abroad.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing by 1 day per year based on service.
* Excellent parental leave and newly introduced fertility policy.
* Staff discounts.
Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Leaders Romans Group does not engage the services of Recruitment agencies for hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from Recruitment agencies, and any such submissions will not be considered.
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