Paradigm Housing Group is looking for a customer-focused Homeownership Project Officer to join our Homeownership Team. This part-time role offers a unique opportunity to contribute to improving the services we provide to our homeowner customers while collaborating with a variety of teams across the organisation.
The Role:
As a Homeownership Project Officer, you will play a pivotal role in leading projects and initiatives that enhance the services and experiences of our homeowners. Working closely with other teams, external partners, and customers, you will help shape our Homeownership service offering and support improvements in customer satisfaction.
Your responsibilities will include being the subject matter expert on key processes such as new model leases for shared ownership homes and Section 20 compliance. Youll provide valuable advice and training to colleagues, ensuring that Paradigms policies and systems remain up-to-date with relevant legislation and best practices.
This role requires you to be an effective communicator, able to manage key communications with homeowners, including newsletters, website updates, and other relevant materials. You will also champion the voice of our homeowners, recommending service improvements and working to enhance customer satisfaction.
Key Responsibilities:
1. Lead and represent Paradigm on key projects that impact Homeowne...