Time left to apply: End Date: November 26, 2024 (21 days left to apply)
Job requisition ID: R11500
The Role
In this hands-on IT Facilities role, you will support the wider IT Team with activities ranging from routine checks to long-term project work. The successful candidate will have a good understanding and keen interest in IT, working with the IT Operations/Support and Real Estate & Facilities Management (REFM) teams.
Responsibilities:
1. Installation and maintenance of IT/AV kit around the estate.
2. Comms and Patch room work: racking equipment, patching devices, etc.
3. Routine checks including: IT stock checks, basic network checks, AV/VC functionality, ensuring meeting rooms are fit for purpose, etc.
4. Ownership of AV spaces and managing the AV for events.
5. Managing and organizing office spaces and store rooms.
6. Maintaining a hardware asset register.
7. Disposal of old equipment.
8. Assisting with various projects including:
1. Upgrading IT hardware across the estate.
2. Setting up new offices/desks.
3. Executing large office moves and routine desk moves.
4. Installing Wi-Fi networks.
Qualifications:
General
1. 2-4 years of experience in a similar position providing IT support.
2. Excellent team player with the ability to positively encourage and influence others.
3. Ability to multi-task with strong attention to detail.
4. Enjoy working in a fast-paced, agile environment and resolve unplanned incidents quickly.
5. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms.
6. Strong customer service focus for both technical and non-technical organization team members.
7. Ability to maintain a professional service level.
8. Travel in the United Kingdom for multiple day projects involving facilities builds, renovations/infrastructure technology upgrades, group desk relocations, etc.
Technical
1. IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required.
2. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) in a Microsoft 365 environment.
3. Networking fundamentals – basic troubleshooting of connectivity on workstations and servers, preferably in a Cisco Meraki environment.
4. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.)
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