Guest Services Assistant (Nights), Warwick
Location:
Warwick, United Kingdom
EU work permit required:
Yes
Job Description:
This role? It’s ALL about the guest and delivering an outstanding service for them during the night.
Outstanding being safe, hospitable and positively memorable experience. You’ll be playing a key role in supporting your hotel achieving its performance metrics and objectives – and you’ll care about doing so, along with an incredible team in Guest Services.
What you’ll be doing as a Guest Service Assistant
* Ensuring that all guests experience an outstanding level of service during out-of-hours
* Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
* Engage, build and develop relationships with late check-in guests, assessing their needs and flexing style and approach appropriately
* Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
* Demonstrating a sales mentality to selling bedroom, M&E and F&B including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast
* Responding to any guest complaints and finding ways to turnaround any negative feedback
* Processing telephone or walk-in reservations accurately
What’ll make you a great fit
* You’ll need to be a night owl given the hours you’ll be working
* It doesn’t matter where you’ve gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
* You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
* You’ll love people – and as a result, have great interpersonal and communication skills
* Details? You love them! You’ll be incredibly attentive with guests as a result
* Flexible and able to remain focused on results under pressure and to challenging deadlines
* Self-motivated and confident
* Hard-working but FUN!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
#J-18808-Ljbffr