Hydro International, a CRH Company, is a leading global provider of advanced products, services, and expertise to help municipal, industrial, and construction customers improve their water management processes, increase operational performance, and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses and public bodies worldwide rely on our products, services, and integrated solutions to reduce flood risk, improve water treatment, and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety-first mindset.
Job Title: IT Support Analyst
Location: Clevedon, Somerset
Type of Employment: Full-time, Permanent Position, Hybrid (On-site 3 days a week)
Responsibilities:
* Maintaining and developing the IT systems and services in Hydro International’s EU operating subsidiaries in conformance with the Group IT Policy. This includes the configuration and deployment of software applications and the provision of end-user technical support and training.
Physical Requirements:
* Driver's Licence Required
* Passport Required
Competence & Qualifications:
* Proven background in supporting desktop applications
* Microsoft Windows administration
* Office 365 administration
* Desk phone systems, mobile, and IT hardware
* IT-related degree or similar
* Understanding of the ITIL service delivery framework
* SharePoint administration beneficial
Skills & Attributes:
* Self-motivated and capable of working independently with minimal supervision
* Strong analytical and problem-solving skills
* Ability to clearly communicate complicated technical concepts
* Experienced at maintaining a large IT hardware and software inventory
Key Duties:
1. Installation, configuration of all IT hardware and software including LAN/WIFI/WAN, Active Directory, Anti-Virus, Microsoft 365, Telephony, and Video Conferencing equipment and hardware infrastructure.
2. Working with the Lead Systems Engineer to deliver IT infrastructure projects.
3. Manage the working relationship with vendors and ensure their service falls within agreed Service Level Agreements.
4. Provide 3rd line technical support to end users relating to hardware, software, and peripherals, ensuring issues are escalated to the IT support team as necessary.
5. Development, training, support, and maintenance of web applications including SharePoint and Business Intelligence dashboard reports.
6. Identify and create relevant end-user training materials across all IT services. Deliver one-to-one and group-based IT systems training.
7. Travel to UK Hydro remote sites at short notice to resolve technical issues or rollout new systems.
8. Follow the company’s internal control and ISO quality control procedures and work in accordance with all relevant legislation including, but not limited to Health and Safety and other relevant company policies.
9. To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act and apply the requirements of ISO45001.
10. To apply requirements of BS EN ISO 9001 and 14001 as appropriate within the areas of responsibility.
11. Other duties which the company may reasonably require the individual to undertake.
What Hydro International Offers You:
* A culture that values opportunity for growth, development, and internal promotion
* Highly competitive salary package
* Comprehensive secondary benefits
* Significant contribution to your pension plan
* Excellent opportunities to develop and progress with a global organization
Connect your future to CRH
We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.
CRH finds it important that vacancies are shared with individuals that may find them interesting and/or could be suitable for the role.
CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
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