Service Advisor Location: Winchester, Hampshire Salary: £26,000 - £35,000 OTE (Uncapped) We are currently seeking an experienced and customer-focused Service Advisor to join a leading automotive dealership in Winchester. This is an exciting opportunity to work with a premium brand and be part of a team that prides itself on delivering exceptional service to its customers. Your Role: As a Service Advisor, you will be the main point of contact for customers requiring advice, servicing, and repairs to their vehicles. You will play a crucial role in managing the communication between the workshop and the customer, ensuring a seamless and positive experience. Key Responsibilities: Deliver outstanding customer service, ensuring customers are informed of all available products and services. Initiate and maintain customer records and follow-up systems. Provide estimates and promptly notify customers when work is completed. Accurately process warranty and goodwill submissions, ensuring they are invoiced and costed correctly. Present and explain invoices to customers in line with company procedures to obtain prompt payment. Monitor the progress of jobs in the workshop and keep service reception updated on any delays or issues. Offer guidance on mechanical and diagnostic queries as requested by Technicians. About You: Excellent interpersonal skills, with previous experience in a customer-facing role. Strong organisational abilities and the capability to meet deadlines. Ability to quickly absorb information and respond thoughtfully. High attention to detail with a commitment to maintaining quality work. Computer literate and comfortable with web-based applications. A valid driving licence. Previous experience in the automotive service sector is required. Benefits: Highly competitive salary and uncapped bonus scheme. Use of a company car. Full training and support to ensure you excel in your role. 30 days holiday (including Bank Holidays), with additional holiday entitlement for long service milestones (5, 10, 15, 20 years). Day off on your birthday. Discounts on MOTs, servicing, and parts. Recommend a Friend Bonus/Customer Referral Bonus. Life Assurance. Contributory Pension Scheme. Excellent development opportunities to help you grow in your career. Toolbox insurance (role dependent). Hours of Work: Monday to Friday, 08:00 - 17:30 (with 1-hour lunch break) - NO WEEKENDS. If you are interested in the position and would like some more information or to apply, please call Bethany at Premier Automotive on 02380 202 666. Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer and all applications will be assessed solely on merit. INDAUT