Reference: TQ2425_3549_407
Vacancy: 1
Job title: Business Support Officer
Location: Leicester
Job Purpose:
TESTQ Technologies is an IT services and solutions company whose offerings spans over variety of industry sectors with strong technical, domain and process expertise helping clients grow their businesses and decrease operational costs on continuous basis in an ever-changing business environment.
This opportunity is in the solution design and development arena for Business Support Officer who will play a major role in ensuring the smooth and efficient operation of the business. This includes providing administrative support, coordinating business activities, and assisting with the implementation of business strategies. The position is based at our Leicester office with occasional assignments at client locations.
Job Description (Main Duties and Responsibilities):
Develop and maintain long-term relationships with existing clients, ensuring high levels of customer satisfaction and retention.
Provide general administrative assistance to senior management and various departments.
Assist with the coordination of business operations, ensuring processes run smoothly across various departments.
Monitor key business processes and workflows, ensuring adherence to company policies and standards.
Support the preparation and distribution of reports, presentations, and business communications.
Assist with business projects by coordinating tasks, timelines, and resources.
Support project teams with administrative tasks such as tracking deliverables, scheduling meetings, and preparing project documentation.
Ensure projects are progressing according to deadlines and escalate issues when necessary.
Communicate with clients, customers, and vendors to resolve queries and ensure excellent service delivery.
Assist in preparing contracts, agreements, and maintaining records of business transactions.
Maintain relationships with external stakeholders and ensure business requirements are met.
Maintain and organize business records, databases, and documentation.
Prepare and process business reports, presentations, and other administrative documentation.
Analyze data and present findings to senior management as needed.
Ensure all business documentation is compliant with company policies and legal regulations.
Maintain accurate records of business activities and transactions, ensuring confidentiality and data integrity.
Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]
3+ years of experience in business support, office administration, or a similar role.
Experience with project management software (e.g., Asana, Trello, Monday.com, or Microsoft Project) to manage tasks, timelines, and resources for business projects and initiatives.
Ability to work with data analysis or business intelligence tools (e.g., Microsoft Excel, Google Sheets, Power BI, or Tableau) to compile reports, analyze performance metrics, and present findings to management.
Proficiency in using collaboration platforms (e.g., Slack, Microsoft Teams, Zoom) for team communication, file sharing, and meeting scheduling.
Experience with document management tools (e.g., SharePoint, Google Drive, Dropbox) to organize, store, and share business documents securely across teams.
Understanding of basic database management systems (e.g., Microsoft Access, SQL databases) to support data organization, reporting, and retrieval processes.
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Google Workspace (Docs, Sheets, Slides, Gmail) for day-to-day administrative and business tasks.
Familiarity with Enterprise Resource Planning (ERP) software like SAP, Oracle, or Netsuite for managing and automating business operations such as finance, procurement, and HR processes.
Familiarity with time management software or tools (e.g., Toggl, Clockify) to track personal or team productivity and ensure efficiency in completing business tasks.
Familiarity with office productivity software (Microsoft Office Suite, Google Workspace), CRM systems, and project management tools.
Familiarity with Customer Relationship Management (CRM) systems such as Salesforce, HubSpot, or Zoho CRM to track client interactions, manage accounts, and assist with business relationship management.
Understanding of content management systems (CMS) like WordPress or Squarespace for maintaining or updating the company's website or intranet with business-related content.
Knowledge of business automation tools (e.g., Zapier, IFTTT) to streamline repetitive tasks and improve business efficiency.
Other Key skills:
Good analytical and Problem-solving skills
Good communication skills
A thorough approach and Self starter
Focus on quality and delivery
Working together in teams.
Leadership and effective decision making.
Flexible Attitude
Excellent customer service
Qualifications: Bachelor's degree or above in the UK or Equivalent.
Salary: GBP 31000 to 45000 per annum
Published Date: 03-Feb-2025
Closing Date: 03-Mar- 2025
Evaluation: CV Review, Technical Test, Personal and Technical Interview and References
Job Type: Full-time, Permanent [Part time and Fixed Term option is available] *