We re champions of the North West and we re proud that it s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West s electricity network operator, it s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all. We re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry s most difficult challenges. Come and be part of our team and make a difference. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride. Our ENWS team has a fantastic opportunity for a Scheduler to join them in Preston. Our role The successful candidate must have permission to work in the UK without sponsorship. As a Scheduler you will be our customer s first point of contact whether it s by phone, email or letter. You will manage your own customer accounts, deal with any customer enquiries and make sure our customers have all the information needed to make their appointment go smoothly. Working as part of a busy, engaged team, you will work and think logistics when scheduling customer appointments, making the best use of our engineer s time to ultimately ensure customer satisfaction and overall productivity. What we re looking for Proven experience working in a customer service environment; Proficiency in the use of MS Office; Excellent written and verbal communication skills; Ability to work using your own initiative. What we re offering As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes: An annual bonus scheme 25 days annual leave increasing with length of service An employee rewards portal offering discounts on several well-known brands A market-leading contributory pension scheme Employee assistance programme Opportunity for professional development through our L&D function. Our people are important to us and we re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that s representative of the communities we serve. For us, embracing our differences is what makes us stronger. Should you require any additional support with your application, or any adjustments please contact our Recruitment team at careersenwl.co.uk or on 0845 366 0092 (option 2) Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Disclosure and Barring Service (DBS) check and a Drug & Alcohol test. We reserve the right to close this vacancy early. We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.