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Service Delivery Coordinator, Loughborough
Client:
Cox Automotive
Location:
Loughborough, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
afce14cd0f4a
Job Views:
4
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
The Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics. These functions are responsible for always delivering excellent customer service to both buyers and vendors, ensuring all processes are completed to a high level within the required timeframe/SLA, and ensuring customer service levels are of a high quality.
Scope of Role:
To be a key member of the Payments and Administration function and provide additional support to Manheim logistics, to be a point of initial contact to the relevant customers as well as the business/branch for any logistics related queries. Responsible for ensuring that all relevant tasks are completed in a timely manner, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained. Being a conduit between the branch and the regional logistics team.
Objectives for Role:
* Supporting the Service Delivery Manager and all aspects of Service Delivery
* Sale day buyer and vendor queries
* Customer enquiries via face to face, phone and email
* Stock Management
Skills, Knowledge and Experience:
* Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction.
* PC and back-office systems experience.
* Excellent interpersonal and communication skills both verbal and written.
* Able to use your initiative and be flexible, reacting to change quickly and effectively.
* Able to work effectively as part of a team.
* Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload.
* Confident in problem solving and complaint handling.
* Ability to work independently and manage tasks efficiently in order of priority status.
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