We're putting together a talented team to build the #1 training platform for Runners
We help everyday runners become outstanding by providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. To date we have built iOS, Android and Apple watch apps that help people achieve their goals by coaching them through the full journey and syncing to their favourite fitness devices.
We’re growing extremely fast and in November 2023 closed a new $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the 2024 iPhone App of the Year, reflecting the innovation and impact of what we’ve built. We want to grow as fast as we can into the future and are looking for individuals who will help us get there. For more about our background and growth check out our Careers Page !
We’re now looking ahead to the future and the people who want to help us build and scale Runna. Our aim is to reach millions of subscribers in the next 5 years and be the go-to training platform for any runner. Now is a magical time to join, we're still small, and everyone makes a foundational difference.
We're building out the UK Ambassador Team to help drive Runna forward, leveraging exciting Ambassador partnerships to propel us to new heights. Join us and be part of a passionate team dedicated to empowering runners everywhere.
Who we’re looking for
We’re looking for an exceptional, proactive, passionate and driven individual who is ready to roll up their sleeves and help us build an industry-leading ambassador programme.
This position will involve end-end Ambassador event and trip planning. You’ll play a pivotal role in ensuring we create lasting memories for Ambassadors via events and race trips. We’re taking our Ambassador events to the next level, with some incredible trips on the horizon. If you’re hungry to get stuck in, have fun and dive into the World or brand activation then we want to hear from you!
As an Ambassador Events & Trips Manager, your role will include:
1. Event Planning (50%):
o You'll be responsible for end-end trip planning, collaborating with other teams, managing timelines and ensuring the trips are executed seamlessly. You'll own the planning and execution of Ambassador race trips and event activations. Past events have included the New York Marathon, Hackney Half Marathon weekend, London Marathon, and meet-ups around key awareness days.
o Collaborate with suppliers, venues, race organisers, and various partners to secure bookings, arrange travel, and organise accommodations for ambassadors.
o Work with the Ambassador team to build trip itineraries, ensuring smooth and memorable experiences. Ensure plans are in place to handle last-minute changes or challenges.
o Ensure trips are designed to provide excellent opportunities for capturing engaging and authentic content to share across social platforms.
2. ✈️ Hosting events (40%):
o Act as the lead host for Ambassador trips and events (~10-20 per year, globally), providing hands-on support and ensuring events run smoothly.
o Own all on-trip communications with Ambassadors, brand partners and external parties, ensuring everyone is clear.
o Create and maintain a welcoming and inclusive atmosphere on trips, encouraging engagement among Ambassadors.
o Build, nurture and own lasting relationships with Ambassadors.
3. Event evaluation (10%):
o Lead retros after each trip and event, collating feedback from both Ambassadors and the Runna team, helping to shape future events and make them even more amazing.
Requirements
If you don’t quite meet all of the below skills, we’d still love to hear from you as we might be able to tweak the role slightly or offer you a position better suited for you. You can apply directly below or contact us if you’re still unsure.
A degree isn’t required for this role, but if you don’t have a degree, we do want to see some experience for this role such as personal projects, internships, or other work experience.
About you:
* You’re highly organised and efficient
* Excellent email and calendar management skills
* Strong attention to detail, can-do attitude, and ownership mindset. You care about the small touches.
* You're passionate about the running influencer space and would love to build strong relationships with our incredible Runna ambassadors
* Excellent written communication skills
* Eagerness to learn, collaborate, and share knowledge and experiences across regions and teams
* You’re an active problem solver. You can adapt to anything thrown at you.
* Ability to work effectively in a fast-paced, deadline-driven environment (including prioritisation skills, flexibility toward change, sense of urgency, and dealing with ambiguity)
* Outstanding customer orientation and ability to professionally handle confidential and/or sensitive information
* You’re London-based (or able to work in person 2+ days per week), and you’re happy to travel to international Ambassador events.
Bonus points if (not required!):
* You have +1yr experience working as an Executive Assistant or similar in a start-up environment
* You have +1yr experience working as an Event or Travel Planner
* You love running and have a passion for helping others
* You hold a full UK driving licence
Interview process
Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages:
1. Kick off! (Please apply now via Workable)
2. Introductory chat with Caitlin, Head of Ambassadors (30-minute video call)
3. Take Home Task (~60 minutes)
4. Virtual interview with Millie, UK Ambassador Lead and Maddie (Ambassador Manager) (45-minute video call)
5. In person final round/ office visit ( ~1hr 30mins) with Caitlin, Josh (COO), Millie as well as wider team chats with Maddie and Tallulah (Ambassador Associate).
Once the process is finished, we promise to let you know our decision as soon as possible.
Benefits
We offer a salary of £35,000-£40,000 (depending on experience), plus equity in the form of Runna stock options.
We'll be growing our package of benefits over time. We currently offer:
* Flexible working (we typically work 2-3 days in our office in Vauxhall)
* Salary reviews every 6 months or whenever we raise more investment
* 25 days of holiday plus bank holidays
* A workplace pension scheme
* A brand new Macbook, a running watch of your choice, and anything else you need to do your best work
* Private health insurance
* Enhanced family care policy (3 months fully paid leave when a new Runna joins the family, fertility support & other benefits)
* An hour slot each week (during work time) to do a Runna workout