Housing Officer
Stoke-on-Trent, Staffordshire
Temporary
Full Time
We are seeking an experienced and enthusiastic Housing Officer to join a team in Stoke-on-Trent on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Officer will be responsible for providing a high quality housing management service to local residents and supporting people to sustain their homes and quality of life. You will be the principal point of contact for a local area, estate, or patch of residents and ensure the conditions in the area are well maintained. This role requires in-depth knowledge of housing legislation and experience working closely with members of the public. Please note this role requires a full enhanced DBS.
Requirements
* Previous experience working in a similar role as a Housing Officer is essential
* Knowledge of housing legislation, policies, and procedures
* Experience of dealing with complex casework both in person and in writing
* Experience of providing good tenancy, housing, and leasehold advice, and knowledge of best practice and compliance procedures
* Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
* Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
* Experience providing an effective service to members of the public
* Full Enhanced DBS certificate is required for this role
Role Expectations
* Provide a high quality housing management service which deals with tenancy and leasehold management services within the local social housing stock
* Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and the promotion of personal independence
* Profile tenants at risk of failing tenancies and develop support plans with clear outcomes, and conduct regular reviews to increase the likelihood of sustaining their home
* Maintain an effective planned schedule of visits and inspections, and identify requirements across the local area
* Develop relationships with key internal and external partners in order to provide solutions such as access to properties, tenancy fraud, fire risks, and safeguarding
* Manage nuisance and anti-social behaviour casework
* Maintain Records: Accurately record all casework in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
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