Exciting opportunities have arisen at RDC2 Haydock to join the management team as a Band 3 Warehouse Section Manager. One role will be within our ambient chamber on a rotating day shift pattern which could include weekend work. The other is within our temperature controlled department comprising chilled and frozen areas.
* Ensuring the efficient, timely and secure workflow of stock through the warehouse from receipt to despatch.
* To manage, coach and train a team of warehouse operatives and section leaders to achieve flexibility, productivity and service level commitments to customers.
Key Accountabilities:
* To lead, motivate and develop warehouse team members through performance management to achieve KPI’s for cost, service and people
* Welfare, security, health and safety of team members
* To deputise for the warehouse manager
* To liaise and consult with the warehouse manager on customer service priorities.
* Resolution of customer service issues in a timely manner.
* Recruitment and training of warehouse operatives to maintain KPI’s
* To control absence and holiday allocations
* Disciplinary and grievance investigations, action up to a final written warning
* Maintenance of departmental KPI’s
* Maintenance of good colleague relationships including trade union representatives
* Maintenance of a heightened awareness of the need to protect the Company stock from either theft or damage
* Work to and within provided budgetary constraints for warehouse expenditure; exercise plans to reduce stock loss and control of MHE damage
Skills/Knowledge:
* Management/supervisory experience in a unionised environment
* Experience of customer service environment
* Experienced of dealing with grievances and disciplinary issues
* Excellent PC and organisational skills
* Methodical approach to figures and reporting
* Broad understanding of warehouse and transport processes
* Good working knowledge of warehouse management systems
* Understanding of people planning and scheduling processes
* Extensive knowledge