Retail Manager – Luxury Customer Experience
Location: Edinburgh
Salary: Up to £35,000 + Benefits
THE COMPANY
Join a boutique retail business with big ambitions. Known for its exceptional customer service and bespoke shopping experience, this company is set to expand its footprint across the UK. With plans to open more stores over the next three years, this is your chance to grow alongside the business and take your career to new heights.
THE ROLE
As the Retail Manager, you’ll take full ownership of the store’s success, delivering an unparalleled customer experience while meeting performance targets. Leading a small, close-knit team, you’ll set the tone for excellence and ensure the store operates at the highest standards. Key responsibilities include:
1. Creating a welcoming environment where customers receive tailored consultations.
2. Driving sales and exceeding targets through a collaborative and inspiring leadership approach.
3. Maintaining impeccable store presentation, from merchandising to visual displays.
4. Building relationships with local businesses and organising in-store events to boost engagement.
5. Coaching and developing your team to ensure they deliver the best possible customer service.
With the company’s growth plans in motion, this role is a springboard to a higher-level Area Manager position as new stores are launched.
ABOUT YOU
1. At least 3 years’ experience managing a boutique or high-end retail environment.
2. A passion for creating memorable customer experiences, ideally in made-to-measure clothing, luxury goods, or similar sectors.
3. Strong organisational and multitasking skills in a fast-paced environment.
4. A natural leader with excellent communication and problem-solving abilities.
5. Ambitious and ready to grow your career alongside a growing business.
THE REWARDS
You’ll receive a competitive salary of up to £35,000, generous perks, and the opportunity to be part of an exciting growth journey. With plans to expand across the UK, this role offers a clear progression path to higher-level management roles within the next three years.
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