Job summary
hours Full time and part time considered
Salary is pro rata for part time
1. Enjoy working as part of a team?
2. Provide excellent customer service face to face as well as over the telephone?
3. Want to be part of a rapidly growing organisation?
4. Thrive in a busy working environment?
If this sounds likeyou, then we would love to hear from you!
HRH are currently looking to recruit full and part time receptionists to join our dynamic and evolving organisation.
Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as a Receptionist in General Practice.
Main duties of the job
Our reception rolesare varied, interesting and applicants should be self-motivated and dedicatedto providing excellent customer service. The successful candidate would besomeone who enjoys working in a fast-paced environment and who can provideexcellent customer service, compassion and support to our patients. Excellentcommunication and team-working skills are essential. If you think this soundslike you, are looking for a new challenge and would like to become part of ourrapidly expanding and developing team, then we would love to hear from you.
About us
Hastings &Rother Healthcare (HRH) consists of threeGP practices within Hastings and St Leonards. We are an organisation that israpidly expanding and we currently cover the largest patient population inHastings & St Leonards.
Hastings &Rother Healthcare is an innovative organisation, which continues to expand. Wehave an exciting opportunity for candidates to showcase their skill set as aReceptionist in General Practice.
We are able tooffer full and part time hours, within an enjoyable working environment, aswell as offering opportunities for staff to develop and an opportunity to jointhe NHS Pension scheme
Closing Date: Saturday 30th November 2024
Interview date: Tuesday 10th Decemeber
Previous Applicants Need Not Apply
We reserve the right to close this advertisementearly if we receive a high volume of applications
HRHmonitor the use of AI during the recruitment process. If it is apparent thatyou have used AI to complete the application, you may be asked about this priorto shortlisting in order to determine if your application should progress.
Job description
Job responsibilities
Hastings & Rother Healthcare
Purpose of the role:
To assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Please refer to the link for the full job description
Person Specification
Experience
Essential
5. Minimum of GCSE Level C in English or equivalent
6. Experience of working with the general public
7. Knowledge of general office procedures
8. IT literacy including excellent proficiency in word processing, excel and data entry
9. Good interpersonal skills and a willingness to work flexibly as part of a team
10. The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
11. Good organisational skills
12. The ability to ensure a calming manner when communicating with difficult people, in person or on the telephone
13. Confident and effective communication skills, both verbally and in writing
14. The ability to respond flexibly to the demands of the post
15. The ability to work effectively as a member of a team
16. Maintain confidentiality at all times
17. Understand and have a commitment to the principles of equal opportunity and diversity
18. Manage and prioritise multiple tasks
19. Understand the accuracy when dealing with patient records
20. Use a methodical working approach and meet deadlines
21. Be able to work under pressure and have clear systems/strategies in order to prioritise workload
22. Be proactive and able to use own initiative to complete tasks and projects
Desirable
23. Experience of General Practice
24. Knowledge of EMIS Web
Qualifications
Essential
25. Minimum of GCSE Level C in English or equivalent