A bit about the role We are currently seeking a dedicated individual to join our Social Housing, Safety and Ownership Directorate team at Homes England. As a vital member of our team, you will be responsible for delivering a full range of operational services that are essential to our mission and in this role, you will play a pivotal part in ensuring the delivery of Homes England’s strategic objectives. You will be the backbone of our frontline operations, ensuring they run smoothly and effectively with some of these activities including managing shared mailboxes, processing customer discharges and deeds via Land Registry and responding to internal and external customers. Key Responsibilities: Delivering operational services critical to the success of Home Ownership initiatives. Supporting the wider business and Mortgage Administrator to ensure alignment with Homes England policies, frameworks, and values. Collaborating with colleagues across the organisation to provide comprehensive support. Qualifications and Skills: Strong organisational skills and attention to detail. Excellent communication and interpersonal abilities. Ability to work effectively within a team and independently. A bit about you… Whilst our day job is to deliver first class customer service to our stakeholders in Home Ownership, you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate. You will be comfortable prioritising your own workload and capable of working autonomously. You will have the opportunity to participate in activities and discussions to help implement new processes, so you will be able to make a real difference to ways of working. Who are we? Homes England, the government’s housing and regeneration agency, plays a central role in tackling the housing challenges the country now faces. We have the appetite, influence, expertise and resource to drive positive market change, and our mission is to ensure more homes are built in areas of greatest need, improve affordability and create a sustainable housing market. Following the publication of the government’s Levelling Up White Paper, Homes England has also been tasked with a core role in spearheading regeneration, partnering with places to reduce economic disparity, empower local leaders and create equal opportunities across the country to ensure communities reach their full potential. What we offer As well as a competitive salary and 33 days annual leave plus Bank Holidays, we are committed to hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you. If you ever need a bit of extra help, we have a great employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names. Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future. If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go. Homes England are a geographically diverse community. We were all working from home during the pandemic and have since moved to a hybrid model, moving back into our office environments and utilising our space and time together in the most conducive way. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. If your application is shortlisted to interview, we will require you to provide proof of your right to work in the UK at that stage.