Contract type: Permanent
Rank/grade: E
Salary: £40,910 plus £6,710 London Weighting per annum
Directorate/department: National Lead Force – National Economic Crime Victim Care Unit
Vetting level required: MV/SC
Location: Guild Hall Yard East
Who are we?
The National Economic Crime Victim Care Unit (NECVCU) is a focused and targeted service providing victims of fraud and cyber-crime a national standard of care and support, by working with forces at a local level to deliver a better service to victims.
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally.
The City of London Police plays a vital role in keeping the City of London diverse community safe. As a Police Staff member, you will be helping to make the city safer and deliver a valued service for those that live, work, and visit the City.
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly.
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those with disabilities and long-term conditions, those with Black, Asian and other Minority Ethnic backgrounds, non-male candidates, and LGBTQIA+ individuals.
About the team
The aim of NECVCU is for victims to feel safer and more confident following contact, whilst assisting them to cope and recover from the crime and to significantly reduce the likelihood of repeat victimisation.
About the role
The AF-NECVCU Team Leader is responsible for providing leadership and support to the Victim Care Reviewers in the AF-NECVCU.
Responsibilities
Include but are not limited to:
* Managing and supporting a customer-focused service to victims of fraud, providing prioritisation and direction while quality assuring the output and maintaining effective relationships with internal and external partners.
* Overseeing the day-to-day operations within the AF-NECVCU, ensuring processes are up to date, relevant, and adhered to, with accurate and timely responses.
* Documenting victim engagement on management information systems.
* Ensuring that the needs of victims are met and that the primary objectives of AF-NECVCU are achieved.
* Providing suitable recommendations to other agencies and organisations to support victim needs.
Requirements
For this role, we need you to have experience in:
* Working to agreed standards and procedures.
* Understanding the crime recording and investigative process.
* Analysing information and making assessments based on this.
* Good decision-making skills, including the ability to think on your feet and communicate decisions effectively to Victim Care Reviewers and victims.
* Supporting the team in emotionally charged situations.
This vacancy is open only to those who have the right to work in the UK.
If you would like to discuss the role, please contact Neil Postins at Neil.Postins@cityoflondon.police.uk.
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role.
The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework.
Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.
The closing date for applications is 2nd February 2025 @ 23:59pm.
Following shortlisting, successful candidates will be invited to attend a competency-based interview.
We strive to ensure all our information and services are accessible to and usable by everyone. If you would like to receive any information in a different way, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk.
Benefits:
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. We encourage applications from a wide range of communities and backgrounds.
Most roles will be able to accommodate part-time, job share, and flexible working patterns. Feel free to speak to us about any flexible working requirements.
The Force has a number of Staff Support Networks that can offer you support and advice. Applicants are welcome to contact the networks directly if they need support before they apply.
#J-18808-Ljbffr