Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Must Have Skills:
* Service Desk Management
Good to Have Skills:
* Service Desk Voice Support
Key Responsibilities:
* L1 / 1.5 Service Desk Call taking profile.
* Respond to the issues reported by customers predominantly through voice, email, and chat.
* Identify, investigate, and diagnose the issue.
* Provide resolution to customer based on in-scope processes.
* Follow the incident life cycle as defined by process – log the incident, categorize and document, resolve or assign the incident to the relevant assignment group.
* Achieve client and Accenture-defined targets.
* Good communication skills are a must.
* Willingness to go the extra mile for resolving a customer issue and delivery.
Experience:
* 1+ year of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email address].
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