Provide a reception service to patients, relatives, carers and all staff groups. Editing, sending reports/letters and uploading to ICE. Provide general administrative services as required by the department; Locate medical notes within a department or request them from other locations; Provide timely collection and delivery of medical notes when required; Assist in requesting copies of notes, investigations and results from internally and from other healthcare organisations; Filling letters and reports in medical notes promptly and cross reference whenever necessary and general office filing; Receive and sort daily post, date stamp and distribute as appropriate; Photocopying, posting documentation; Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions; Assist with Reception administration and update the relevant databases and patient information systems when required; Prepare case note folders and complete necessary documentation for all new patients; Liaise with other hospital departments, GPs and other health care agencies when required. Provide cross-cover within team during absence and follow relevant organisational policies on notification of sickness absence and participation in individual appraisal.