We have an exciting new opportunity for a Sea Logistics Operational Care Specialist to join our Sea Logistics Supplier Invoice Disputes team based at our offices in Aston, Birmingham. Your Role As a key member of the Sea Logistics Supplier Invoice Disputes team you will play an integral part in resolving any invoice queries or disputes to enable invoices to be processed. Our queries range from operational queries, to trade rate queries and to supplier disputes - some queries may be a combination of all of these. Your Responsibilities - Identify the query or invoice dispute of invoices and update relevant systems. - Contact the relevant suppliers with disputes via telephone and email in line with the required format/query template. - Regularly update and maintain reports in line with role requirements and relevant Key performance Indicators (KPI's). - Highlight areas of improvement and escalate any issues to line manager. - Build strong working relationship with branch operational teams and their suppliers. - Performing any other duties agreed with your manager as and when necessary. - To understand and adhere to national and local Health and Safety policies & procedures. Your Skills and Experiences - Ability to communicate effectively verbally and in writing, you'll have experience in maintaining good relationships with both internal stakeholders and with our external customers. - Purchase ledger experience is really important. Some experience of working within a logistics environment would also be ideal, (Sea Logistics knowledge in particular). - Excellent team player, focussed on providing customer excellence. - Proficiency in MS 365 - especially Excel Experience (with Pivot table, Formulae and VLOOKUP). - Polite and professional Teams, telephone manner and email etiquette - Logical, investigative mindset with a tenacity to identify and solve problems - Excellent organisational skills and strong interpersonal skills, with a strong work ethic and sound financial understanding and commercial awareness. Good Reasons to Join If you are interested in becoming a valued member of our team, rest assured that your commitment and expertise will be rewarded. You will have the opportunity to join the contributory KuehneNagel pension plan and take advantage of our Route 2 Rewards scheme, which includes discounts, benefits information, recognition, and access to our wellbeing center. We also prioritize the well-being of our colleagues and their immediate family through our employee assistance program, which provides 24/7 access to GP, legal, and financial advice, as well as mental health counseling. Our organization is proud to hold the Gold Covenant and we are a forces-friendly employer, recognizing the skills, expertise, and value that service leavers bring to our team. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdeskkuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.