A Vacancy at St George's University Hospitals NHS Foundation Trust.
To provide day to day operational management support to the Service Manager with the aim of ensuring that from a non-clinical perspective the speciality is running effectively and efficiently. The post holder will be part of a wider management team within the Specialist Medicine directorate.
The post holder will be based across St George's Hospital and Queen Mary's Hospital. The post holder will be mainly based at St George's and will attend Queen Mary's once a week.
The post holder will be expected to manage the team of administrative staff, ensuring equitable workload distribution and excellent standards of secretarial support across the teams. The Service Manager and Assistant General Manager will support the post holder in the management of more complex HR issues. The post holder will also lead on management of the patient tracking lists (PTLs) in line with national 18 week RTT guidelines, managing all clinic cancellations and request for additional clinics from outpatients. Finally, the post holder will be first point of call for all operational issues within the care groups, so good problem solving skills are very important.
The post holder will work closely with outpatients, the central booking service, the nursing team, the Dermatology and Lymphoedema secretarial body and nursing team, the 18 weeks team, and of course the consultant and registrar bodies within Specialist Medicine. It is vital therefore that the post holder is confident, organised and diligent to foster strong relationships with all of the above teams and more.
We are looking for someone with previous experience of leading a team of staff. This person should also have a good standard of education and experience in outpatients or an operational service within the trust. You should be IT literate with experience of using hospital patient administration systems and must also have experience in capacity and demand challenges and waiting list management.
With nearly 9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.
Their main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.
*****Please see the attached supporting document which contains more information about the role*****
This advert closes on Saturday 8 Feb 2025
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