UX/CX Manager (12-Month FTC)
Are you passionate about delivering exceptional user and customer experiences? Do you thrive on turning insights into action and leading cross-functional collaboration?
Our client – a well-established international membership organisation, is looking for a UX/CX Manager to join their team on a 12-month fixed-term contract and help shape the future of customer experience.
About the role:
As UX/CX Manager, you’ll play a key role in embedding a customer-first approach across the organisation. You’ll develop and execute a user experience strategy, lead a small UX design team, and use customer insights, journey mapping, and innovation to drive meaningful improvements.
Key facts:
• 12-month fixed-term contract
• Salary: £56,700 - £59,700 + great benefits
• Hybrid: home-working blended with working out of client's London offices (1-2 days a week)
Key responsibilities:
• Lead and execute UX strategy to create seamless and engaging user experiences.
• Develop customer personas and journey maps to improve engagement and satisfaction.
• Collaborate with cross-functional teams to ensure customer insights shape decision-making.
• Identify and implement customer experience improvements across digital and offline touchpoints.
• Drive innovation by researching new technologies and trends to enhance CX.
What we’re looking for:
• Proven experience in customer and user experience strategy.
• Strong leadership in UX design, user research, and customer journey mapping.
• Expertise in UX tools (Sketch, Figma, Adobe XD) and customer insight analysis.
• Ability to collaborate cross-functionally and influence key stakeholders.
• Data-driven mindset to prioritise improvements and track success.
If you’re ready to lead and innovate in UX and CX, we’d love to hear from you!
Interested?
For a confidential conversation with FJWilson Talent, please contact us 0203 195 3600 to discuss or email us at resourcingteam@fjwilson.com.
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FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.