Job Description
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.\n \nJob Title: Helpdesk Coordinator \nCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
We are recruiting a Helpdesk Coordinator to join the team located in Heathrow. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.\n \nQuality\n\nManage CAFM system as key user on site including PPM records, reactives and reporting.\n\nAnswer calls/email for the business in a timely fashion\n\nEnsure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.\n\nEnsure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment\n\nLiaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.\n\nWhere required, review Subcontractor performance and feedback through appropriate systems (e.g.
Ariba) with assistance from Contract Support.\n\nActively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.\n \nPeople & Development\n\nPromote and maintain CBRE culture.\n\nCollate and process timesheets and expenses weekly in absence of Contract Support.\n\nCommunicate effectively and build/maintain relationships at all levels with internal and external customers.\n\nAttend and participate in any relevant training courses