Customer Care Coordinator. This role is office based and situated in Consett.
WHAT IS IN IT FOR YOU?
Annual Salary of 25-27k Per annum DOE
Monday to Friday working hours, 9am-5pm.
25 days leave + Bank holidays
5% Pension contribution scheme
Yearly company bonus, performance dependent
Prospect of an amazing career within a terrific business
The best in training, upskilling and self-development
Office based (Consett)
Immediate Start
Upwardly mobile business encountering consistent growth
Permanent position from day one
THE BUSINESS
Our client is a privately-owned regional housebuilder. They design and build quality homes and create places where people want to live. They have local knowledge and expertise in all aspects of housebuilding.
THE ROLE
To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries
To be professional, courteous and punctual in all dealings with customers and our external partners
Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
Ensure all materials and labour required is available prior to starting works
Ensure the customer care / after sales image by personally contacting customers within two weeks from legal completion to ensure the customer is happy and satisfied
Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work
Liaise with Site Managers and the Construction Director prior to arranging any meetings with customers
Maintain an efficient, effective filing system, keeping records up to date at all times
Monitor and report to the Management Team the performance of the sub-contractors
THE PERSON
Excellent communication skills across a broad spectrum of levels
Be well organised
Able to manage the diary of our clients in-house Customer Car Supervisor along with coordinating external subcontractors
Be able to work as part of a team as well as independently
Have a passion for providing an excellent customer experience
TO APPLY
Please apply for this position and your CV will go direct to Kyle Jevons who is leading the search. Alternatively, if you have any questions, please get in touch with Kyle at Westray Recruitment Group – (phone number removed)