We are collaborating with a fabulous travel company who are now seeking an experienced Travel Admin & Customer Service Specialist to join their team, hybrid working model based in Hertfordshire.
This exciting role is ideal for a travel professional from a tour operator or travel agent with admin, operations or customer service experience, seeking career progression with a forward thinking travel company.
Travel Admin & Customer Service Specialist Duties:
* Serve as a point of contact for post-booking enquiries, ensuring timely and effective resolutions.
* Accurately manage travel bookings, process modifications, and handle cancellations with minimal customer disruption.
* Communicate and manage schedule changes, keeping customers informed and rebooking as needed.
* Issue tickets and ensure all travel documents are correct, complete, and dispatched on time.
* Assist in keeping operations smooth with various administrative and organisational tasks.
* Support other operational tasks as needed to ensure seamless service delivery.
Travel Admin & Customer Service Specialist – Essential Requirements:
* Experience in a customer service, operations or admin within the travel industry is essential
* Strong attention to detail and problem-solving skills.
* Excellent communication skills—both written and verbal.
* Familiarity with GDS systems (Amadeus, Sabre, or Galileo) is a bonus.
Generous perks are on offer with this exciting Travel Admin & Customer Service Specialist opportunity.
Locations ideal for this post includes Hatfield, Luton, Buntingford, Potters, Bar, Watford, Stansted Abbotts & Stevenage