POSITION DETAILS: Position Title: Supply Chain Co-Ordinator Reports to (POSITION): Head of Supply Chain Team: Service Delivery Department: Vendor & Supply Chain Grade ( If Applicable ) : N/A PURPOSE OF JOB: We are looking for an experienced and detail-oriented Supply Chain Coordinator to manage a variety of vendor relationships, compliance, and performance across multiple channels. The ideal candidate will have experience in vendor management, supply chain operations, and a strong understanding of the rebate, fulfilment, and escalation processes. This role will focus on centralised rebates, unmanaged vendors & suppliers, channel programs, and overall supply chain performance management. This role provides a unique opportunity to work across a wide range of supply chain functions, vendor relationships, and performance management tasks in a dynamic, fast-paced environment. If you have the skills and passion for vendor and supply chain management, we would love to hear from you KEY RESPONSIBILITIES: Centralised Rebates: Oversee the management, claiming and processing of centralised rebates to ensure all rebate programs are documented to compliance standards. Maintain strong working relationships with vendors and suppliers, including those managed through VBMs to have effective escalation routes. Monitor the channel programs to identify and present back to management suggestions for improved margins. Unmanaged Vendor & Supplier Management: Manage and improve the relationship with unmanaged vendors and suppliers, ensuring seamless onboarding and smooth supply chain processes. Act as a primary point of contact for supply chain related issues Manage escalations related to vendor performance, including issues with quotes, fulfilment, and stock discrepancies. Proactively manage the channel programs the top unmanaged vendors, ensuring their integration into the system aligns with company goals and performance targets. Deal Registrations: Qualify the opportunity for deal registration within unmanaged vendors and document the process for sales support to act upon in accordance with company policies and guidelines. Monitor and resolve any arising sub-distribution, ensuring smooth communication and updates across supply chain channels. Quote & Fulfilment Issues: Address and resolve quote issues, including but not limited to; expired or incorrect quotes queries, price discrepancies, Forex disputes, margin sanitisation, incorrect or miss placed Pos at distribution. Monitor and resolve fulfilment issues, ensuring product availability and timely deliveries. Handle SLA management related to quotes, ensuring timely and accurate response times. Performance & Compliance Monitoring: Proactively monitor vendor performance, ensuring compliance with agreed-upon SLAs, rebates, and margin improvements. Manage and track vendor-specific escalations related to fulfilment, product pricing, and operational inefficiencies. Ensure proper documentation of vendor and supplier interactions, including escalations, invoicing, and dispute resolution for the annual and bi-annual Supplier audits. Onboarding & Program Setup: Manage the supplier onboarding process, including new buying program setups, escalations, and invoice queries. Work closely with cross-functional teams to ensure the smooth integration of new suppliers into the supply chain. Ensuring any highlighted terms within new supplier setups are implemented through the quoting tools. Review and optimise onboarding enhancements and escalate issues to relevant departments as required. General Responsibilities: Handle escalations related to quotes, distribution issues, and vendor challenges to ensure a timely resolution. Monitor and ensure accuracy of the unmanaged vendor and supplier portal pages – including accurate auto-renewal and cancellation periods. Support and assist with inventory management and supply chain logistics to improve vendor fulfilment. Collaborate with cross-functional teams, including Sales, Finance, and Logistics, to ensure the smooth flow of goods and services. Contribute to the development of strategic supply chain initiatives and process improvements to optimise vendor and supplier interactions. Process Optimization: Continuously evaluate and suggest improvements of our processes, systems and procedures to increase efficiency, reduce waste, cost, and enhance margins and customer experience. QUALIFICATIONS, EXPERIENCE, & SKILLS: Experience: At least 2 years of experience in IT channel, working with channel programs, rebates, vendor management, and/or supplier onboarding is preferred. ESSENTIAL A strong understanding of supply chain processes, including fulfilment, pricing, quoting, and compliance monitoring. ESSENTIAL Vendor certifications is advantageous DESIRABLE Skills: Strong negotiation, communication, and interpersonal skills. ESSENTIAL Proven experience managing supplier relationships and contracts. ESSENTIAL Analytical and data-driven approach to decision-making and problem-solving. ESSENTIAL Ability to work under pressure and meet deadlines. ESSENTIAL Knowledge of hardware components, logistics, supply chain processes, and industry best practices. ESSENTIAL Solid understanding of procurement regulations, contracts, and compliance. ESSENTIAL Excellent organizational and project management skills. ESSENTIAL Personal Attributes: Highly detail-oriented with a focus on accuracy and efficiency. ESSENTIAL Ability to work independently and as part of a dynamic team ESSENTIAL Self-motivated and proactive in identifying opportunities for process improvement, and a focus on achieving cost savings. ESSENTIAL Proactive and adaptable in a fast-paced, ever-changing environment. ESSENTIAL Strong analytical and problem-solving skills with the ability to identify issues and develop effective solutions. ESSENTIAL Strong interpersonal skills with the ability to work collaboratively with internal teams and external partners. ESSENTIAL Adaptable to changing priorities and able to handle multiple tasks simultaneously. ESSENTIAL Technical Skills: Proficient in MS Office Suite (Excel, Word, PowerPoint). ESSENTIAL Other details Job Family Employee Job Function Sales Operations Pay Type Salary