Tenant/Landlord Liaison Officer– Fixed Term Contract (TLO) 6 month fixed contract with possibility to extend Salary £ 30,322.24 pa Are you compassionate about helping people to find and maintain a home? If you are, then you will be interested to join our small and friendly Simple Lets team, who as part of the Housing Solutions section assist clients to find accommodation in the private sector. In this job you will play an important role in helping maintain high standards in accommodation and support tenants in sustaining their tenancies. This is an excellent opportunity for someone who is organised, communicative, and passionate about housing and tenant welfare. This role also involves liaising with tenants, landlords and other third parties to resolve concerns. You will guide them on tenancy matters and promote positive relationships. You will conduct regular property inspections, documenting your findings and addressing any issues. Therefore, an important part of the role will be ensuing compliance with housing standards, including awareness of Health and Housing Safety Rating System (HHSRS) guidelines. Knowledge of this is desirable but not essential as training will be provided for the right candidate. Ideally, you will have experience in a similar role, such as property management, housing or community services. Strong communication skills with the ability to build positive working relationships is essential. You should be educated to GSCE level in maths and English or equivalent. The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post. Attention to detail and working effectively under pressure are key, so you will need to be very well organised. Join us in helping to create safe, sustainable, and supportive housing for our community. This role requires a disclosure and barring service check as it is working with children or vulnerable clients. We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment. We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment. The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services. Broxbourne Council is an Equal Opportunities employer. Details and application forms for all job vacancies are listed on the Council’s website. Application forms must be submitted online by 18/11/2024 quoting the above reference. Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ. Telephone: 01992 785509, Email: personnelbroxbourne.gov.uk How to apply Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.