An exciting opportunity has arisen with the Urology Specialty for an Administration Manager.
As the Administration Manager, you would be an integral part of the team striving to make positive changes to how we approach trust objectives. You will work closely with the experienced administration team to achieve goals and ensure teams feel included and given the opportunity to participate in things that affect their roles. The postholder will have a keen interest in effective people management and proven experience in positive change. The postholder will be required to be confident, have a relaxed and approachable personality, and have an excellent track record of multi-tasking and organisation within a busy department.
As a staff member within the Surgical Division, you will be responsible for ensuring patient pathways from GP referrals through to a potential admission for a surgical procedure are monitored using the administration processes that make it all happen. You will help to adapt, change, and continue to work on improvement so that every patient through the department receives the best care. You will communicate well with senior colleagues, clinicians, and your peers to ensure everyone is working well and helping each other achieve good outcomes for patients.
The department is seeking a friendly, hard-working, and committed Administration Manager who will be an asset to the team and get involved in some exciting future development plans.
Main duties of the job
The post holder will be responsible for the line management of the administrative staff and for ensuring the smooth running and development of the directorate in relation to its administration functions.
The postholder will also operate as part of a multi-disciplinary team, managing the administrative, clerical, and secretarial needs of the directorate and ensuring through careful monitoring of workloads that activity targets are met and that patient management is in line with the patient access policy.
Flexibility according to workload demands is essential for this role.
The post holder will support the delivery of a high-quality, safe, and compassionate healthcare service. All staff are expected to act as role models to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication, and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Job responsibilities
1. Manage the day-to-day running of the Directorate's administrative staff and resolve any issues that arise. This will include the authorising of annual leave and study leave.
2. Monitor the staff workloads and allocate work according to staffing levels, adjusting these during periods of sickness or unexpected changes in workload.
3. Manage administrative staff sickness in line with Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. Liaise with Human Resources, where appropriate, on issues of sickness and phased returns to work. Produce monthly sickness reports for the Service Manager.
4. Be responsible for the recruitment of secretarial staff, devising adverts and job descriptions, short-listing, interviewing, taking up references, chairing the interview panel, and advising the service manager on the staff to be appointed.
5. Undertake appraisals on the secretaries and clerical support staff and formulate PDP plans, including the identification of training needs and providing opportunities for staff to undergo relevant training.
Person Specification
Qualifications
* Management Diploma or equivalent/Significant experience in a managerial role.
* Good standard of education.
Experience
* Experience of managing and supervising groups of staff.
* Recent experience within an NHS environment.
Skills
* Excellent organisational and time management skills.
* Good analytical and problem-solving skills.
* Able to work under pressure.
* Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication, and Excellence.
* Demonstrates understanding and commitment to Equality, Diversity, and Inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time, Flexible working, Compressed hours.
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