Cadent Gas Ltd Shape the future of Customer Engagement - Lead, Innovate, Impact At Cadent, we are passionate about transforming the way we engage with our customers and stakeholders. As the Customer Experience Stakeholder Engagement Lead, you will play a critical role in shaping our customer engagement strategy, leading initiatives that build lasting relationships, drive service excellence, and ensure that every interaction is positive and impactful. This is an exciting opportunity for someone who is driven by customer satisfaction, innovative problem-solving, and a strong sense of collaboration. You’ll be at the heart of an ambitious transformation, working closely with stakeholders to improve experiences and deliver value at every touchpoint. Why You’ll Love This Role: This role offers the chance to make a real difference by directly influencing how we interact with key stakeholders, from local businesses to customers and authorities. You’ll have the autonomy to create and execute strategies that not only improve our service delivery but also strengthen relationships and foster a customer-first culture. If you are someone who thrives in a leadership role where your work has a tangible impact, you’ll find this position both rewarding and challenging. Stakeholder Engagement: Build and maintain strong relationships with key stakeholders to align goals and ensure consistent communication. You’ll be at the forefront of ensuring all stakeholders feel heard and valued. Customer-Centric Approach: Lead initiatives that focus on customer satisfaction and ensure that we’re delivering on our promise to provide top-tier service. Your role will centre around understanding and meeting customer needs. Strategic Thinking: Develop and implement engagement strategies that align with both customer needs and business goals, driving long-term success. Analytical Expertise: Use data insights to identify trends, measure satisfaction, and drive decisions that improve service and customer experience. Continuous Improvement: A focus on innovation and driving process improvements to enhance efficiency and maintain a culture of excellence. What You Will Bring We are looking for someone who can not only navigate complex relationships but also bring fresh ideas and a strategic mindset to the table. You’ll need to be a confident leader with a passion for building positive relationships, creating tailored engagement strategies, and driving continuous improvement. With a deep commitment to customer experience and stakeholder management, you’ll thrive in a role that offers both responsibility and impact. Full UK driving licence is essential Stakeholder Management: Expertise in building strong relationships with internal and external stakeholders, ensuring alignment with business and customer goals. Customer Experience: A customer-first mindset, with a passion for delivering exceptional service and understanding customer needs to drive satisfaction. Strategic Vision: Ability to develop and execute strategies that support the business objectives while delivering outstanding customer experiences. Data-Driven Approach: Strong skills in data analysis to assess satisfaction and identify areas for improvement. Process Improvement: A drive for continuous innovation, always seeking to enhance processes and improve service delivery. Ready to take the lead in shaping exceptional customer experiences and driving stakeholder engagement? Apply now and help us continue our journey to be a leader in customer experience Please note that this position will close on Sunday 20th April, with interviews scheduled shortly after. Disclaimer: While the closing date is set as mentioned, we reserve the right to close the application process earlier if necessary, depending on the unique circumstances of each role