Customer Service Advisor Provide excellent service to various stakeholders by addressing their needs and concerns effectively. Handle interactions with professionalism and align with company standards. Manage requests and inquiries across multiple communication channels. Address and resolve issues or concerns, ensuring customer satisfaction. Contribute to ongoing improvements and share knowledge to benefit the team and stakeholders. Collaborate with the team to achieve organizational objectives and targets. KEY RESPONSIBILITIES Order Coordination Process and manage orders accurately while keeping stakeholders informed of any updates. Ensure efficient handling of tasks to meet service expectations. Support sales efforts by identifying opportunities for additional offerings. Issue Resolution Record, manage, and resolve complaints in a timely and efficient manner. Collaborate with other teams as needed to ensure satisfactory outcomes. Identify patterns and implement solutions to improve processes and reduce future issues. Relationship Management Build and maintain positive relationships with key contacts. Address inquiries and requests, ensuring expectations are met in a professional manner. Consistently strive to enhance the customer experience through effective communication and service delivery