East Midlands Ambulance Service NHS Trust
We are looking for an experienced receptionist to join our team at EMAS. The successful candidate must possess excellent interpersonal skills, a professional demeanor, and solid communication and organisation skills.
Main Duties of the Job
Responsibilities will include:
1. Greeting visitors and providing customer service.
2. Answering switchboard and taking messages.
3. Coordinating calendar room bookings.
4. Managing office supplies.
5. Providing additional administrative support such as printing and dealing with incoming/outgoing mail.
22.5 hours per week Monday, Tuesday and Wednesday.
Job Responsibilities
1. Receives and directs a range of telephone calls on behalf of Trust staff and follows these up by taking and passing on messages using the Trust's email system or taking other action as appropriate.
2. Provides typing and clerical support including drafting and distributing routine correspondence as delegated by the Senior Administrative Support Officer.
3. Maintains electronic diaries for booking the Meeting Rooms at Horizon Place and ensures suitable equipment is available as requested, checking the room is at an acceptable standard in terms of layout and refreshments.
4. Assists in the co-ordination of meeting arrangements.
5. Maintains filing and distribution systems as required.
6. Reports to the Senior Administrative Support Officer any difficulties which prevent the proper operation of the switchboard function.
7. Ensures that the reception area is clean and tidy at all times.
8. Ensures when leaving the switchboard at night, the back-up facility is utilised.
9. Receives and manages deliveries to reception and arranges for internal distribution as appropriate using the post log.
10. Maintains a professional appearance.
11. Any other reasonable duties allocated by the Senior Administrative Support Officer within the level of responsibilities and scope of the post as may be required.
Person Specification
Experience
* GCSE Grade C or equivalent in English.
* Typing or Keyboard qualification equivalent to RSA I or similar.
* At least 1 year office experience including reception duties.
* Experience of working with Microsoft Office applications.
* Good communication - verbal and in writing.
* Ability to listen and take accurate messages.
* Ability to work calmly under pressure.
* Switchboard experience.
* RSA II or equivalent qualification in typing or word processing.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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