Income Collection Officer
Hackney
Temporary
Full time
Are you an experienced Income Collection Officer looking for a new opportunity? Join a team based in Hackney and play a key role in ensuring rent and service charge payments are collected efficiently to support residents in temporary accommodation.
THE ROLE
As an Income Collection Officer, you will be responsible for managing a patch of temporary accommodation accounts, ensuring efficient collection of rent and service charges while providing excellent customer service.
Support tenants with Housing Benefit applications to maximise income
Conduct home visits and appointments to discuss arrears and provide financial advice
Work on the front-of-house counter, handling income collection queries
Serve possession notices and represent the Council at possession hearings
Refer vulnerable tenants to support services for tenancy sustainability
Maintain accurate records in line with GDPR and housing legislation
Collaborate with internal teams and external agencies to support tenantsTHE CANDIDATE
The ideal candidate will have previous experience in income collection, housing, or a similar role within a local authority or housing association.
Strong knowledge of welfare benefits and housing legislation
Experience handling rent arrears and serving possession notices
Excellent customer service skills, both in person and over the phone
Ability to work in partnership with support services and agencies
Strong admin...