Job Description
Role: Key Account Manager
Location: Rochdale (hybrid)
Salary: £45,000 - £50,000
Main purpose of job: As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers.You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections to the Freedom Fibre Limited (FFL) network and honouring our contractual commitments. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities.
Key results area:
* Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues.
* Understand market movement and identify strategic opportunities that keep FFL a competitive and attractive partner.
* Work with our B2B and partner sales teams to maximise order volumes.
* Understand strategic goals of customers and develop FFL products and services offering to support those goals.
* Locate in customers offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement.
* Provide reliable and high standard of service as the dedicated point of contact.
* Co-ordinate the delivery of all services to your customers using product and service specialists as required.
* Have intricate understanding of contractual obligations and conditions.
* Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards.
* Deliver regular service and business reviews with customer and internal stakeholders to review performance, risks and opportunities.