Dealing with claims of short/damaged goods Interaction daily with stock control Liaise with all departments to conclude any relevant investigations Claims /Customer Advisor Doncaster £25k My client is an extremely well-established and one of the UK’s largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Claims Advisor to support within their customer service teams, based within their Doncaster depot. This is a key role where you will be responsible for all claims to be actioned to satisfactory conclusions across a large range of products and a vast customer base. You will portray and maintain a professional, supportive and attentive manner to the customers and represent the business in a polite, friendly and positive manner. Monday – Friday 09:00 – 17:30 Key Responsibilities: Dealing with claims of short/damaged goods Arrange and process through all returns. Interaction daily with stock control at all UK Warehouses. Interaction with end customers for DOS returns and completion correctly. Physical stock checks in the warehouse. Carrier claims. Recall uplifts if required. Stock control interaction with clients request for inventory discrepancies both verbally and physically. Interaction with all warehouse operations, both verbally and physically. Dealing with any mislabelled cartons, lost and found cartons, etc. Ensuring all training and updates to training completed. Control and respond to all insurance claims. Liaise with all departments to conclude any relevant investigations. Adhere to Health and Safety guidelines in place. Key Skills: Experience working in a customer service led & administrative role. Able to take in information quickly and accurately. Ability to be organised to prioritise workload. Able to work alone and in part of a wider team. Excellent communication skills. Strong interpersonal skills, able to organise, administer, plan and prioritise effectively. Ability to work under pressure and be flexible in their approach. This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth and will also bring additional opportunities for the right person.