Job Summary:
An exciting opportunity has arisen within the NWAT team. We are looking to recruit an enthusiastic and motivated person to join our team. NWAT is a specialist NHS Regional Service providing assistive technology, advice, and support to patients with complex needs, enabling them to retain greater independence in their place of residence. It serves a population of almost 7 million people living in the Greater Manchester, Cheshire and Merseyside, Lancashire and South Cumbria Region.
The service provides environmental control equipment to enable patients with complex needs to enhance their independence within their home environment, which may include the installation of technology to access remote control telephones, bed controls, intercoms, sockets, and entertainment equipment.
The successful candidate will have administrative experience, excellent interpersonal and organisational skills, with a commitment to customer/patient care and a flexible approach to working.
Previous applicants need not apply.
Main Duties of the Job:
1. To provide comprehensive administration support to the NWAT Multi-disciplinary team which is made up of Rehabilitation Engineers, Occupational Therapists, and Admin - to ensure safe and effective delivery of patient care.
2. To act as point of contact for all forms of communication for Health and Social Care Professionals, patients, and carers to support the delivery of a high-quality service to patients and staff.
3. To record and analyse agreed data for the NWAT MDT Team in accordance with Trust and National Guidelines.
4. To be responsible for coordinating key Team meetings with appropriate staff to ensure outcomes are notified to the appropriate staff within agreed time frames.
5. To ensure communication regarding patient care is prompt and to ensure all messages received via the NWAT user helpline are dealt with effectively.
6. To organise activity in line with NWAT MDT Team and Trust policy.
7. To co-ordinate aspects of meetings related to the NWAT team including maintaining a diary, confirming staff availability, booking rooms, constructing agendas, taking accurate minutes, and distributing notes. Ensure all outcomes are documented.
8. To provide administrative support to the NWAT MDT Team including organising meetings, contacting patients, and arranging appointments, supporting Induction and Study Days both internally and externally.
Person Specification:
Qualifications:
* NVQ Level 3 in Business Administration or Customer Care.
Experience:
* Use of computer systems.
* Previous healthcare sector experience.
* Previous clerical experience.
Knowledge and Skills:
* Excellent communication skills.
* Ability to communicate at all levels.
* Excellent organisational skills.
* Ability to use own initiative.
* Enthusiastic and hard-working.
* Can prioritise workload by use of time management.
* Knowledge of IT packages (Microsoft Office / Excel / Access).
Other:
* Willingness to work flexibly across sites when required.
* Ability and willingness to undertake further training as necessary.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
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