Operations Team Leader
Job Market – Insurance Operations
Operations Team Leader – About the role
My client are a dynamic and fast-growing Managing General Agent (MGA) specialising in a diverse range of insurance products. As part of continued expansion they are looking for a proactive and detail-oriented Operations Team Leader to join the team. This is a fantastic opportunity for someone passionate about client service and eager to work at the heart of the insurance industry. You’ll collaborate with underwriters, brokers, TPAs and other key stakeholders to deliver exceptional service and contribute to their ongoing growth.
You will also play a key role in shaping and enhancing the operational framework of the business, ensuring the seamless execution of underwriting, compliance, finance, and IT.
Operations Team Leader – Key duties
Operational Strategy & Execution: Develop and implement operational strategies to support business growth and ensure alignment with company objectives.
Process Improvement: Identify inefficiencies in workflows and lead initiatives to enhance productivity, automation, and service delivery.
Technology & Systems Management: Work closely with the relevant teams to maintain and improve underwriting platforms, policy administration systems, and reporting tools.
Compliance & Risk Management: Ensure adherence to regulatory requirements, working with compliance teams to maintain best practices.
Data & Rep...