The Role: Quality Assurance Manager
This manufacturing based role is has the following key functions:
* Establish and maintain Food Safety Quality Management Systems in line with BRCGS food safety requirements.
* To develop and execute validation programs e.g. allergens, CCPs
* Implement and evolve a product testing and environmental monitoring plan
* Oversee customer feedback to ensure we have consistently high-quality products, and to report any trends linked to customer complaints.
* Ensure non-conformances are managed in a timely and effective manner focusing on root cause analysis.
* Ensuring that products are being produced safely and all QA checks/documentation are being adhered to.
* Ensuring that all blends are being produced in adherence to gold standards set by the NPD team.
* Drive continuous improvement with a Food safety and Quality first mindset.
* Work with internal teams to embed a food safety and quality culture.
Key Responsibilities per below:
Quality Assurance Process:
* Managing the end to end food safety and quality assurance processes within our Manufacturing Operations
* Ensuring that food safety and quality management systems meet BRCGS requirements
* Ensuring all documentation are being managed and completed on time and in full
* Manage and lead the Quality Assurance team, providing training and guidance on food safety protocols and best practices.
Product Testing and Management:
* Oversee product testing and validation processes to ensure consistency, product safety and adherence to specifications.
* Ensuring that Gold Standards are being met through 100% checks on all blends through organoleptic testing.
* Main point of liaison with our nominated external accredited lab for product testing
Quality Assurance Management and Reporting:
* Investigate and address customer complaints related to product quality and safety, implementing corrective and preventative actions
* Monitoring performance and trends and highlighting causes for concern
* Preventative actions and Root Cause Analysis for internal non-conformances
Compliance and GMP Monitoring
* Managing and monitoring the compliance and GMP across both Manufacturing and Fulfilment.
* Ensure proper sanitation and hygiene practices are followed.
* Supporting teams with improvement and management of standards.
Supporting Product/Manufacturing team
* Supporting the NPD team with product trials.
* Ensuring the first production runs are verified to ensure standards are defined pre handover to production.
The Things You’ll Nail as Standard
1. Food/FMCG Quality Assurance Management with at least 3 years post qualification experience.
2. Gravitas to lead change and improve teams quickly
3. Excellent knowledge of food manufacturing and warehousing GMP processes.
4. Exemplary knowledge of Health and Safety, Food Safety and other regulatory compliance.
5. Great negotiation and persuasion skills to be able to challenge suppliers, and internal stakeholders.
You’re Naturally Like This…
1. Highly numerate and a lover of hitting targets
2. Strategic Mindset and looking beyond the surface
3. Avid self-learner & teacher
4. Able to trade-off short & long-term targets and have a history of making the right calls
5. You have high standards for quality of delivery from yourself and from others
6. You are positively impatient
7. You are great at building positive, productive relationships
8. You are great at extracting information and make effective use of it.
9. You have excellent interpersonal skills, and you are able to clearly communicate complex topics in simple terms, to a variety of audiences
10. You are a highly motivated self-starter with a flexible, can-do attitude
11. You are an uncommonly fast-learner
12. You place a high value on delivering business impact
Non-Negotiables
1. Clear and proven experience as a Quality Assurance Manager in an E-Commerce or FMCG FOOD environment
2. Proven experience and an impressive track record of managing a quality assurance team.
3. Extensive experience in all aspects of quality assurance and food safety management
4. Highly organised and excellent verbal and written skills
5. Excellent negotiation skills and ability to influence at various levels
6. Minimum quality experience in retail and food manufacturing.
7. Degree qualified in food science or an associated subject.
8. Proven auditing experience with certified lead auditor training
9. Knowledge of supplier assurance and management programmes.
10. Food Safety Level 4.
11. HACCP Level 3.
12. Compliant management KPI documentation and reporting.
Desirables
1. Experience in Sports Nutrition Fulfilment
2. BRCGS V9 conversion course
We Think This Type of Person Would Kill the Role!
1. A dynamic self- starter, who will have an impact from day 1.
2. Someone who is obsessed towards costs savings and demolishing targets
3. Someone who is enthusiastic and proactively finds solutions prior to presenting problems
Join Protein Works: Home of the Best Shakes on the Planet
Established on December 12th, 2012, Protein Works was driven by a relentless pursuit of innovation in the nutrition industry. Our journey began with a simple yet powerful idea: to rock the foundations of a stagnant industry by prioritising quality, unbeatable taste, and exceptional service.
From humble beginnings where we huddled around laptops in coffee shops to now having a state-of-the art facility in Cheshire, where we manufacture and ship our products worldwide, we have sold over 250 million shakes and counting, earning the trust of our customers around the world who come to us for products that enable them to lead healthier lives.
Protein Works today stands proudly as one of the UK’s fastest-growing multi-award-winning consumer food brands, specialising in nutrition-packed protein shakes and meals that not only taste amazing but are nutrition-packed as well.
At Protein Works, we believe in more than just superficial results. We're focused on helping our customers feel better, not just look good. We understand that if healthy can taste good, then we're not just selling products; we're partnering with our customers on their journey to a healthier, more balanced life.
Our commitment to excellence is reflected in every aspect of our brand: from our state-of-the-art, in-house production facilities to our experienced team of nutritionists and industry experts. We meticulously craft each product to deliver the absolute best flavour, texture, and nutrition, catering to a variety of dietary needs and preferences. Whether it's our premium protein shakes, complete meals, wellness supplements, or high protein snacks, every Protein Works product undergoes rigorous testing to meet our high standards and deliver exceptional value to our customers.
Benefits
* Free drinks and snacks
* Exclusive staff discount
* Cycle to work scheme
* Hybrid working: WFH on Fridays*
* Private Healthcare**
* 25 days holiday* + all bank holidays
* Pension scheme
* Staff socials and events
* Fantastic Bonus Scheme
* Enhanced Holiday Scheme