Job Description
Position Overview
The Operational Training and Implementation Manager will drive the strategy for operational efficiency, quest satisfaction, stakeholder training and onboarding for our business, within our SIDES business.
The ideal candidate will be a strategic thinker with a hands-on approach to problem-solving and a commitment to delivering outstanding guest and partner experiences.
Job overview:
1. Oversee all of our in-store system, FOH & BOH training and the implementation of new processes, equipment, systems and materials.
2. Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.
3. Deploy a wide variety of training methods
4. Manage menu NPD, EPD, implementation, critical paths, documentation and costings and to implement a new system that correlates this information.
5. Manage store efficiency through kitchen design and process improvement
6. Implement and manage allergen, nutritional and key customer facing information in line with menu changes and consumer trends.
7. Resolve any specific problems and tailor training programs as necessary
8. Maintain a keen understanding of training trends, developments and best practices
9. Based on research, plan and implement training programs that will prepare emp...