Inspire Resourcing are currently recruiting on behalf of a highly reputable company based in the Norton area.
This is a great opportunity to work for a well established client for someone with a wealth of Parts experience.
We are seeking an experienced Parts Manager to oversee spare parts operations for machinery. The ideal candidate will have strong technical knowledge, extensive experience in managing spare parts.
Key Responsibilities
* Source and procure spare parts from reliable suppliers while maintaining accurate inventory levels.
* Ensure timely and efficient delivery of spare parts to customers, optimizing logistics and supply processes.
* Provide exceptional customer support, addressing queries and concerns related to spare parts.
* Establish and monitor key performance indicators (KPIs) for department performance and address any deficiencies.
* Ensure effective processes for parts order entry, quoting, returns, and invoicing.
* Develop and maintain strong customer relationships, ensuring satisfaction and repeat business.
* Manage staffing and employee development activities for team members under this role.
* Develop and maintain standard reports on aftermarket activities, tracking performance and improvements.
* Maintain e-commerce accounts and actively monitor online activity, including discounts, promotions, and market demand.
* Work closely with other departments to address issues, streamline processes, ...