KAUAI, part of the Virgin Active brand.
At KAUAI we are passionate about health and wellbeing and we promise to deliver nothing but the very best in food and nutrition. Serving the best quality ingredients means we bring to our customers real food that is, where possible, free of GMO’s and has no additives, preservatives, artificial colourants and flavourants. We make health and healthy eating habits accessible and exciting.
Summary
You will lead the charge in setting up our teams for success to ensure that the stores within the cluster run smoothly daily for our teams and our customers. You will thrive in a fast-paced, high-growth environment and have a thirst for startup life. You will embody and champion a high-performance culture across your business and your teams and love life in the fast lane. You and your team constantly strive for product perfection across every dish and drink and every interaction within our spaces. You are a pro at multitasking and are extremely well-organised, self-motivated, and master flawless execution in everything that you do.
Key responsibilities
* Team Leadership and Development: Lead, mentor & engage the teams within Cluster, ensuring you are creating the high performing teams and a positive working environment
* Succession Planning and Recruitment: Plan and manage recruitment and succession planning, working closely with the people team
* Cross-Functional Relationships: Develop and maintain effective communication between HQ, Virgin Active gym and field teams to foster harmony and connection and drive meaningful change.
* Drive Business Improvement: Regularly identify and implement improvement opportunities across the full operation, designing solutions and creating action plans to enhance the business.
* KPI and Budget Management: Own and manage store KPIs and budgets, focusing on productivity, reducing wastage, accurate inventory handling, and product quality.
* Financial Analysis: Regularly analyse and communicate financial and commercial data to evaluate business trends and identify improvement opportunities.
* Maintain Standards: Ensure customer services standards, product quality, presentation, cleanliness, and uniform standards meet brand expectations at all times across all stores
Qualifications/ experience
* 3+ years of experience in hospitality
* 3+ years of experience leading multiple teams in a fast-paced environment
* Proficient in finance, P&L oversight, and budgeting
* Track record of hiring and retaining top talent
* Customer obsessed
* Growth mindset
* Entrepreneurial thinker
Our Perks
* 30 days annual leave – and we want you take them
* Access to The Peoples Pension, with our contributions at 3%
* 50% off all meals
* Complimentary Virgin Active membership for yourself.