Job Advert
We are now looking to recruit a Branch Manager to join our Norwich branch. In addition to working in our friendly, hardworking and established team, we offer:
* Attractive competitive salary
* Up to 33 days holiday including Bank Holidays (with service)
* Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and/or lunch on us.
* Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service.
* Retail Discount Scheme across many major high street stores, hospitality venues, holidays and days out etc.
* Cycle to Work Scheme
* Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland.
* Training and Development investment for employees to enjoy including on-the-job training, apprenticeships, and self-development courses.
* Auto Enrolment Pension Scheme
* Life Assurance
As the Branch Manager, you will be responsible for actively working with the team to ensure all operational requirements for the branch are met and to assist other branches within the Group where required, exceeding customer expectations.
You will have health and safety responsibilities for the branch, ensuring that people, equipment, and vehicles comply with both legal and FSW requirements. This includes ensuring all training is completed, appropriate PPE is worn, familiarity with fire drills and alarm systems, and that the warehouse and delivery vehicles are kept safe and tidy.
With strong leadership qualities and excellent communication skills, you will undertake all people management requirements at the branch. A key requirement of the role is the ability to lead, motivate, and ensure all staff are trained and coached to reach their full potential, ensuring the branch performs optimally at all times.
You will be responsible for recruitment and selection, people development, performance management, holding one-on-one and team meetings, and working with the team to review, develop, and introduce new and improved working practices to enhance the smooth running and profitability of the branch.
As Branch Manager, you will provide regular and accurate reports/management information to ensure all achievements can be recognised and future plans put into place where necessary. You will also ensure all quotes for work are followed up with customers and maintain regular contact with both existing and potential customers.
Ideally, you will have previous experience working within the air conditioning, refrigeration, or distribution industry as a branch manager/supervisor. You will possess a professional, customer-first approach and the ability to work well in the local team, across all FSW branches, and with Head Office. A good standard of education, including maths and English, is required, along with the ability to use IT systems, including Microsoft Office.
You must be willing to undertake all necessary training for the role, which may include online training both in work and your own time, and potentially an apprenticeship training programme.
While not essential, it would be advantageous if you are trained as either a First Aider, Fire Marshall, or Mental Health First Aider, and/or have a forklift truck licence; however, training for some of the above can be provided.
You will be required to participate in the company out-of-hours standby service (on a rostered basis), which includes cover over Bank and Statutory Days.
We are an equal opportunities employer.
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